Create support tickets in Gorgias

The create support ticket action adds support tickets in Gorgias. Under the hood, this action calls the create ticket API endpoint.

Adding the create support ticket action in the formspree.json file has the same effect as adding the Gorgias plugin in the Formspree dashboard. See the Gorgias plugin help article for more information. 

Get your API Token

You’ll need to add the subdomain of your Gorgias account, the connected email, and the API Key.
To get your API key follow these steps:

1. Log in to your account and in the left bottom corner click the bar with your name, then select your profile

2. At the top of the sidebar find Rest API and click it:

3. Copy your subdomain (without https and gorgias.com), your username and password.

Formspree.json configuration

Key	Type	Description
app	String	Must be gorgias
type	String	Must be createSupportTicket
apiKey	String	Your API key (must be a $env variable reference, required)
subdomain	String	Your Gorgias subdomain (without .gorgias.com or https)
email	String	Your Gorgias connected email

Example

{
  "forms": {
    "support": {
      "name": "Support Form",
      "actions": [
        {
          "app": "gorgias",
          "type": "createSupportTicket",
          "apiKey": "$GORGIAS_APIKEY",
          "subdomain": "testformspree",
          "email": "test@formspree.io"
        }
      ]
    }
  }
}

Validation rules

The create support ticket action adds the following submission validation rules implicitly:

Field	Validation Rule
email	Required
email	Type is email