# Create support tickets in Gorgias

> Formspree Docs · Using the CLI · Updated July 14, 2023

The **create support ticket** action adds support tickets in Gorgias. Under the hood, this action calls the [create ticket](https://developers.gorgias.com/reference#tickets) API endpoint.

Adding the **create support ticket** action in the `formspree.json` file has the same effect as adding the Gorgias plugin in the Formspree dashboard. See the [Gorgias plugin help article](/articles/plugins/use-gorgias-to-create-support-tickets/) for more information.   
  

## Get your API Token

You'll need to add the subdomain of your Gorgias account, the connected email, and the API Key.  
To get your API key follow these steps:

  
1\. Log in to your account and in the left bottom corner click the bar with your name, then select your profile

![mceclip2.png](/images/zendesk/a4efe5a0c3ef6569.png)

2\. At the top of the sidebar find Rest API and click it:

![mceclip3.png](/images/zendesk/c97eb6172b891863.png)

3\. Copy your subdomain (without https and gorgias.com), your username and password.

![mceclip4.png](/images/zendesk/ac98ec9f50bafb1f.png)

## Formspree.json configuration

| Key | Type | Description |
| --- | --- | --- |
| `app` |  String |  Must be `gorgias` |
| `type`  |  String |  Must be `createSupportTicket` |
| `apiKey` |  String |  Your API key (must be a $env variable reference, required) |
| `subdomain` |  String |  Your Gorgias subdomain (without .gorgias.com or https) |
| `email` |  String |  Your Gorgias connected email |

**Example**

```javascript
{
  "forms": {
    "support": {
      "name": "Support Form",
      "actions": [
        {
          "app": "gorgias",
          "type": "createSupportTicket",
          "apiKey": "$GORGIAS_APIKEY",
          "subdomain": "testformspree",
          "email": "test@formspree.io"
        }
      ]
    }
  }
}
```

## Validation rules

The **create support ticket** action adds the following submission validation rules implicitly:

| Field | Validation Rule |
| --- | --- |
| `email` | Required |
| `email` | Type is `email` |