Create support tickets in Freshdesk

The create support ticket action adds support tickets in Freshdesk. Under the hood, this action calls the create ticket API endpoint.

Adding the create support ticket action in the formspree.json file has the same effect as adding the Freshdesk plugin in the Formspree dashboard. See the Freshdesk plugin help article for more information. 

Get your API Token

First go to your Freshdesk account and get your API Token.
This is available in Profile Settings page on the right side. Copy it, it will be needed in formspree.json configuration.

Formspree.json configuration

Key	Type	Description
app	String	Must be freshdesk
type	String	Must be createSupportTicket
apiKey	String	Your API key (must be a $env variable reference, required)
subdomain	String	Your Freshdesk subdomain (without .freshdesk.com or https)

Example

{
  "forms": {
    "support": {
      "name": "Support Form",
      "actions": [
        {
          "app": "freshdesk",
          "type": "createSupportTicket",
          "apiKey": "$FRESHDESK_APIKEY"
          "subdomain": "newaccount1612001078242"
          
        }
      ]
    }
  }
}

Validation rules

The create support ticket action adds the following submission validation rules implicitly:

Field	Validation Rule
email	Required
email	Type is email
message or msg	Required