# Create support tickets in Zendesk

> Formspree Docs · Using the CLI · Updated July 14, 2023

The **create support ticket** action adds support tickets in Zendesk. Under the hood, this action calls the [create ticket](https://developer.zendesk.com/rest_api/docs/support/tickets#create-ticket) API endpoint. If the call fails, we'll retry it for you.

Adding the **create support ticket** action in the `formspree.json` file has the same effect as adding the Zendesk plugin in the Formspree dashboard. See the [Zendesk plugin help article](/articles/plugins/use-zendesk-to-create-support-tickets/) for more information.   
  
  

## Get your API Token

First, go to your Zendesk account and get or create your API Token.  
This is available in **Admin->Channels->API**. Click on **Add API** **Token** button and create your token. Copy it, it will be needed in formspree.json configuration.  
  
![mceclip0.png](/images/zendesk/e411b4569c39db76.png)

## Formspree.json configuration

| Key | Type | Description |
| --- | --- | --- |
| `app` |  String |  Must be `zendesk` |
| `type`  |  String |  Must be `createSupportTicket` |
| `subdomain` |  String |  Your Zendesk subdomain (without .zendesk.com) |
| `zendeskEmail` |  String |  Your Zendesk subdomain valid access email |
| `apiToken` |  String |  Your API key (must be a $env variable reference, required) |

**Example**

```javascript
{
  "forms": {
    "support": {
      "name": "Support Form",
      "actions": [
        {
          "app": "zendesk",
          "type": "createSupportTicket",
          "subdomain": "formspree",
          "zendeskEmail": "zendesk@formspree.io",
          "apiToken": "$ZENDESK_APITOKEN"
        }
      ]
    }
  }
}
```

## Validation rules

The **create support ticket** action adds the following validation rules implicitly:

| Field | Validation Rule |
| --- | --- |
| `email` | Type is `email` |