# Create support tickets in Freshdesk

> Formspree Docs · Using the CLI · Updated July 14, 2023

The **create support ticket** action adds support tickets in Freshdesk. Under the hood, this action calls the [create ticket](https://developers.freshdesk.com/api/#create_ticket) API endpoint.

Adding the **create support ticket** action in the `formspree.json` file has the same effect as adding the Freshdesk plugin in the Formspree dashboard. See the [Freshdesk plugin help article](/articles/plugins/use-freshdesk-to-create-support-tickets/) for more information.   
  

## Get your API Token

First go to your Freshdesk account and get your API Token.  
This is available in **Profile Settings** page on the right side. Copy it, it will be needed in formspree.json configuration.  
  
![mceclip0.png](/images/zendesk/a9041356f9df218e.png)

## Formspree.json configuration

| Key | Type | Description |
| --- | --- | --- |
| `app` |  String |  Must be `freshdesk` |
| `type`  |  String |  Must be `createSupportTicket` |
| `apiKey` |  String |  Your API key (must be a $env variable reference, required) |
| `subdomain` |  String |  Your Freshdesk subdomain (without .freshdesk.com or https) |

**Example**

```javascript
{
  "forms": {
    "support": {
      "name": "Support Form",
      "actions": [
        {
          "app": "freshdesk",
          "type": "createSupportTicket",
          "apiKey": "$FRESHDESK_APIKEY"
          "subdomain": "newaccount1612001078242"
          
        }
      ]
    }
  }
}
```

## Validation rules

The **create support ticket** action adds the following submission validation rules implicitly:

| Field | Validation Rule |
| --- | --- |
| `email` | Required |
| `email` | Type is `email` |
| `message` or `msg` | Required |