# I'm not receiving emails

> Formspree Docs · Troubleshooting · Updated June 16, 2025

First thing: check your spam folder. Sometimes Formspree emails get in there, specially if you are receiving a lot of them. Mark them as "not spam" if your email provider supports this feature.

Now, if the emails are not in the spam folder, it is because sometimes your email server may return an invalid response to one of our emails, then it is automatically blocked by the email provider Formspree uses. To solve this, please visit `https://formspree.io/unblock/<your@email.com>` (replacing it with the email address which your form is targeting).

**Note for Microsoft Outlook 365 users:** If submissions are still not appearing after taking these steps, it is possible Microsoft Outlook 365 has quarantined our _formspree.io_ domain, making messages not even appear in your junk or spam folders. See their [help documentation](https://learn.microsoft.com/en-us/defender-office-365/quarantine-admin-manage-messages-files?redirectedfrom=MSDN) for more details on releasing false-positives from quarantine.